Repair Department Status Update - Feb. 2023

Due to the limitations of time and space we need to put a temporary pause on accepting certain types of repair work. We will continue to accept guitar setup work, Martin warranty service and violin family repairs. These are two areas where we feel we can currently offer acceptable turnaround times. 

We will also continue to accept tube amplifier repair with the caveat that we can not provide firm due dates for this service. The nature of amp repair is that you often don’t know what the root cause of a problem is until the amp is on the bench. Sometimes what could be a major issue can be a quick fix and vice versa. It is not uncommon for a single job to take multiple days to complete. If you are in a pinch and need a loaner amp, we may be able to provide one for you. Our current estimated lead time on amplifier repair is approximately 3 months. 

The temporary hold is on more substantial guitar repair, structural work, neck resets, full refretting, touchup work, crack repair, bridge reglues, etc. By limiting our intake to quick work, I am hopeful that we can work through our backlog in a timely manner and get return to normal operations. 

This has become something we have to do about once a year to clear the log jam. I would like to fix that going forward, which will require making some changes to the kinds of work we are accepting. We will not be able to accept any guitar refinishing and may or may not be able to accept large projects at any given time. I have always been an ambitious luthier who loves a challenge but the reality is that large, challenging jobs have never paid off financially compared to more straightforward work. They also compete with my limited time to build custom guitars and tend to pile up and put us into this situation.

We will keep this page updated as well as making announcements via Facebook and Instagram to keep you informed of where we're at in this process. For the time being, we will not be taking reservations or scheduling work for a future drop-off date. This is an approach we have tried in the past but found that it ultimately did not work for a variety of reasons. My biggest goal with this pause and reset is to realign expectations with reality which will make a much better experience for all of us. 

Thank you very much for your continued support and taking the time to read this. I look forward to being able to better serve the community moving forward by streamlining the repair process. 

Please feel free to reach out with any questions or concerns via the Contact form below. 

- Josh 
Owner/Luthier

Repair Department Policy

Our goal with these policies is to keep the repair department running smoothly and to ensure fair treatment to all customers.  

1. All work will be done in the order it was received.

1. We do keep a few different work queues running concurrently so that does not mean your setup will have to wait for someone's neck reset but it does mean that your setup will be done after the other setups that were received before yours. 

2. No rush jobs

1. Rush work puts your repair in the front of the line, we have experimented with charging extra and various other methods of accommodating people but at the end of the day, a rush job is a disservice to everyone who had brought their work in before the rush job came. 

2. We MAY be able to accommodate scheduling setup work for people with specific needs. This is NOT guaranteed and must be arranged with either Logan or Josh in advance. 

3. Estimated prices and deadlines are just that, estimates.

1. Setups and small jobs are fairly easy to estimate and will generally be provided an estimated due date.

2. Larger guitar repair work may not be provided an estimated date of completion.

1.  We can always provide you with your position in the queue. Work will be done in the order it was received and unfortunately, it will take as long as it takes to be done to the best of our abilities. 

2. Some jobs are harder to price than others. We will do our best to discuss this upfront and keep you informed of any changes as they arise. 

4. No “squeaky wheel” special treatment. 

1. Calling to check on your repair will not get it done faster. It does, however, distract us from the very work that will get your job done sooner.

Repair Prices

A wide range of repairs at competitive rates are what you can expect.

From deep cleans and fretboard fixes, to headstock repairs and bridge replacements, we will care for your instrument!

Standard service charge is $90 per hour, but evaluation is needed in order to provide an accurate quote.