J. Rieck Music Online Store Policies

New Items

Returnable within 14 days of delivery.

Used & Vintage Items

Returnable within 7 days of delivery.

Special Conditions

A restocking fee of 15% may be applied for returns or exchanges. Examples of when a restocking fee will be applied are (but not limited to):

1. New items returned in other than new condition - i.e. dings, scratches, missing or damaged packaging, literature or accessories, etc.
2. Used and vintage items that have additional damage, wear, are missing components or require time consuming testing and verification prior to resale.

Items returned in the same condition and with all of the same accompanying accessories as when it was originally sold will not be assessed a restocking fee.

As an independent music retailer, much of our new inventory will have previously opened boxes. Items sold as new are guaranteed to be in new condition and have all of the accompanying literature and packaging.

Store Policy

In-Store Purchasing Credit Card Policy

To ensure the safety and security of all transactions, all credit card sales must be completed with either the physical credit card or a stored credit card via Apple Pay or Google Pay. If the card is damaged and needs to be entered manually, a photo ID must be provided. Thank you for your understanding and cooperation.

Shipping Policy for Credit Card Sales

To ensure the safety and security of all transactions, all credit card sales must be shipped to the billing address associated with the card. Internet and sales made by phone will be held for 24 hours before shipping, This policy protects both you and us from potential fraud.

Unfortunately, we have encountered instances where stolen credit cards were used to place orders with different shipping addresses. When this happens, everyone involved is at a loss. To prevent such issues, we require that the shipping address matches the billing address registered with your credit card.

We understand that this may be inconvenient, but it's a necessary measure to keep all transactions secure. Thank you for your understanding and cooperation.

Order Policy

We reserve the right to refuse any order placed with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions can apply to orders made under the same customer account, using the same credit card, or sharing the same billing and/or shipping address. If we make changes to or cancel an order, we will attempt to notify you using the email and/or billing address or phone number provided at the time of purchase. Additionally, we reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store. Please update your account and other information promptly, including your email address and credit card details, to ensure we can complete your transactions and contact you as necessary.

Right to Refuse Service

We reserve the right to refuse service to anyone for any reason at any time.